Brazos Kennels

bad customer service

Posted by amandabg on 8/12/2006

The two ladies that own this kennel both talk to you like you're an idiot. I was told on the phone that they charge $12.50 per night and I was charged $25. I called and made an appointment a few days before I took my dog there; then called on the day that I was taking my dog to ask for directions and they told me that they forgot to write my appointment down and didn't have any room, but they ended up making room. When I got there to pick my dog up, I was 15 minutes early and they would not even let me in the get my dog. Both of them were there and very capable of getting my dog. It would have even been more convenient for them so they wouldn't have a bunch of people coming in at once. They might treat the dogs okay, but I will never take my dog there because they were VERY rude to me.